SutureNote

Support

We're here to help you get the most out of SutureNote. Whether you have a question about a feature, need help troubleshooting, or want to provide feedback, our team is ready to assist.

How to Get Help

Email Support

Available to all subscribed users. Reach us at support@suturenote.ai

In-App Chat

After signing in, use the chat feature to search our support documentation and get instant answers.

FAQ & Documentation

Comprehensive guides and video walkthroughs covering features, workflows, and common questions.

Support Tickets

Submit a ticket through the app or via email. We aim to respond and resolve issues within 24 hours.

What We Can Help With

Getting started with SutureNote — recording, transcription, and note generation
Account setup, subscription management, and billing questions
Troubleshooting issues with recording, uploads, or note output
Understanding features like Capture, dot phrases, templates, and sharing
Data privacy, security, and account deletion requests

Self-Service Resources

Most questions can be answered through our built-in resources. After signing in, the in-app chat provides access to FAQ documentation covering step-by-step guides for every feature. Video walkthroughs are also available to help you get started quickly.

Contact Support

support@suturenote.ai